Terms and Conditions

Our website is https://robanhotels.com


  1. Introduction These terms and conditions govern the use of our hotel services, website, and bookings made through it. By accessing our website and using our services, you agree to abide by these terms and conditions.
  2. Booking and Reservations
    • All bookings are subject to availability and confirmation.
    • Guests must provide accurate and complete information during the booking process.
    • Check-in time is [specify time], and check-out time is [specify time].
    • Early check-in and late check-out are subject to availability and may incur additional charges.
  3. Payment and Cancellation
    • Payment is required at the time of booking unless otherwise specified.
    • Cancellation policies vary depending on the type of reservation and are clearly outlined during the booking process.
    • No-shows and cancellations outside the specified period may result in charges.
  4. Guest Conduct
    • Guests are expected to conduct themselves in a respectful manner towards other guests, staff, and property.
    • Any behavior deemed inappropriate, including but not limited to harassment, noise disturbance, or damage to property, may result in immediate eviction without refund.
  5. Use of Facilities
    • Guests may use hotel facilities and amenities during their stay, subject to availability and any specific terms and conditions applicable to each facility.
    • Guests are responsible for any damage caused to hotel property or facilities during their use.
  6. Privacy Policy
    • We are committed to protecting the privacy of our guests’ personal information. Our Privacy Policy outlines how we collect, use, and protect your data. By using our services, you consent to the terms of our Privacy Policy.
  7. Liability
    • The hotel is not liable for any loss, damage, or injury to guests or their property during their stay, except where such loss, damage, or injury arises due to the hotel’s negligence.
    • Guests are responsible for their personal belongings during their stay.
  8. Force Majeure
    • The hotel shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, strikes, or governmental actions.
  9. Governing Law
    • These terms and conditions shall be governed by and construed in accordance with the laws of Nigeria. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Nigeria.
  10. Amendment of Terms
    • We reserve the right to amend these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.
  11. Contact Information
    • If you have any questions or concerns about these terms and conditions, please contact us at [provide contact details].

By using our website and services, you acknowledge that you have read, understood, and agree to these terms and conditions in their entirety.